Who do I contact if I have a gambling problem?

You can reach golden7's 24/7 Live Chat in Burmese right away. You can also email us at support@golden7.mom. Our team can activate Self-Exclusion, set limits, and provide guidance on your wellbeing.

Available to players aged 21 and above only

golden7 Responsible Gaming

Gaming is meant to be fun. At golden7, we are always here to help players enjoy gaming in a healthy way.

No players under 21 are permitted

Our commitment to protecting players

golden7 is a platform built for players in Myanmar, and we firmly believe that gaming is for fun and entertainment only. Gaming should never be seen as a source of income or a way to recover financial losses.

Responsible gaming is one of the core principles of our platform. Every player can set their own limits, and if gaming ever feels out of control, we are here to support you 24 hours a day.

⚠️ Please note: Always play only with what you can afford to lose. Playing in a way that harms your life can develop into problem gambling and may lead to health, family, and financial difficulties.

No one under 21 is permitted to use the golden7 platform. We enforce a strict age verification process and take effective measures to protect underage players.

We take gaming control tools seriously, and this page outlines effective ways for players to manage themselves.

golden7's gaming control tools

Deposit limit

Set the maximum amount you can deposit daily, weekly, or monthly. Any deposit that would exceed your limit will be automatically declined by the platform, helping you maintain good financial control.

Session time limit

You can set a cap on how long you play each day. A session time limit helps prevent excessive time spent playing and fatigue, supporting a balanced lifestyle.

Self-Exclusion

If you want to take a long break from gambling, you can activate a self-exclusion for 7 days up to 6 months. While the exclusion is active, your account access will be suspended and we will not send you any promotions during that period.

Gambling Habits Check

We provide a responsible gambling questionnaire to help you understand your gambling behaviour. Review the results to get a clearer picture of whether your gambling is healthy.

Minimum Deposit and Withdrawal Amounts

At golden7, the minimum deposit amount is 10,000 Ks and you need at least 20,000 Ks to make a withdrawal. These limits are in place to help protect players from financial risk.

24-Hour Myanmar Language Support

If you have any issues related to gambling, you can contact our 24/7 Live Chat in Myanmar language for immediate assistance. We resolve issues promptly and keep your personal information secure.

Responsible Gambling — Step-by-Step Guide

Set a Budget in Advance

Decide how much you will spend before you start playing. Once that amount is gone, stop playing and do not try to win it back. Make a commitment in advance that if you lose, you will not continue playing.

Set a Time Limit

Set a daily time limit for how long you will play and use an alarm to remind you. If you play for more than 2 hours, use the time limit tool. Always put rest time, sleep, and family time ahead of gambling.

Self-Assess Your Gambling

Ask yourself these questions — Have you ever gambled to try to win back money you lost? Has gambling ever caused you to drift apart from your family? Have you ever tried to stop gambling? — If you answer "yes" to any of these, please get in touch with us.

Take a Time-Out

If you want to step away from gambling for a while, you can use golden7's Time-Out tool. You can pause your gambling activity for 24 hours up to 3 months, and you will only be able to return once that period has ended.

Ask for Help

If you feel that gambling has become a problem, contact us via Live Chat without hesitation. Our team will process your Self-Exclusion and can offer guidance on next steps.

Age 21+ Protection Policy

golden7 is a platform for players aged 21 and above only. This rule is a core part of our commitment to protecting young people from problem gambling and fulfilling our legal responsibilities.

We strictly verify age when an account is registered. If we find that a false age has been provided, the account will be closed immediately and any remaining balance will be handled in accordance with our policy.

Parents or guardians — if there is a chance your children may access this website, we recommend using Parental Control software on your computer or mobile device.

Not Permitted for Under 21

Opening an account
Depositing / Withdrawing
Playing games
Claiming bonuses
Progressing through VIP levels

How to Know if You Have a Gambling Problem

Watch out for these signs that gambling has moved from entertainment to a problem —

Gambling compulsively to try to recover money you have lost

Gambling is causing problems at work, with family, or with finances

Borrowing money to gamble or stealing to fund gambling

Trying to stop gambling but failing repeatedly

Hiding your gambling from family and friends

Feeling restless or irritable when you are not gambling

If one or more of the signs above apply to you, contact our 24/7 Live Chat right away and request a temporary suspension of your account. This is not a sign of weakness — it is a sign of self-care.

Want to play but keep it light and easy?

At golden7, you can use our responsible gambling tools to play in a healthy, fun way. If you have any questions, contact us anytime via 24/7 Live Chat.

golden7 Login View FAQ

Questions about responsible gambling

After logging in to your golden7 account, go to Account Settings and find the "Deposit Limit" section. There you can set the maximum amount you can deposit daily, weekly, or monthly. Increasing a limit requires a 24-hour waiting period, but reducing one takes effect immediately.

The Self-Exclusion period depends on the duration you chose. Once it ends, you must request reactivation via Live Chat at least 24 hours in advance, after which a verification process is completed before your account is reopened. This helps prevent accounts from being reopened on impulse.

golden7 carries out age verification at the time of registration. If the information provided is found to be inaccurate or the player is found to be under 21, the account will be closed immediately. We also recommend that parents install parental control software on their devices.

You can reach golden7's 24/7 Live Chat in Burmese right away. You can also email us at [email protected]. Our team can activate Self-Exclusion, set limits, and provide guidance on your wellbeing.

Time-Out is a short break (24 hours to 3 months) where you step away temporarily. Self-Exclusion is a longer break (7 days to 6 months) with a restricted reactivation process. If you feel your gambling problem is serious, we recommend choosing Self-Exclusion.

If you have set a deposit limit, only deposits that exceed that limit will be declined — deposits within the limit are processed as normal. During a Time-Out or Self-Exclusion period, you can still withdraw your remaining balance.